The cloud communication tools used by Freshworks, an India-based customer support software… Does Freshdesk Support Facebook
Developed for business of all sizes, enabling them to maintain a viable consumer support system as their company grows.
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Among brand at first founded in 2010. It is among a number of such products with a particular emphasis on providing consumer assistance solutions.
Versus the fight of the Giants let’s go today we’re going to look at 2 software applications that are competing with one another it’s zandesk with fresh tests now these guys have been added for a while now and if you have actually been on this channel you know but we’re going to try to do our best to make a contrasts in between the two attempting to extract myself out of the picture and see which one is more valuable so yeah
I’m approaching this comparison with an open mind, as both software application services have the possible to resolve a specific problem. Nevertheless, we’ll be evaluating them to identify if one stands out as superior. To start, let’s look at their backgrounds. Xender, founded in 2007 in Denmark, has a it among the pioneering customer support tools with built-in, off-the-shelf client experience processes. Its purpose was clear from the start. On the other hand, was created in 2010 and at first appeared to be a reproduction of Xender, basically a copycat. While this isn’t always an issue for me, it’s worth noting
Easy to set up and utilize, particularly if you sign up through the free trial. As soon as you develop an account, you can begin utilizing the service immediately. provides a series of samples and templates, consisting of products emailed to you. Even if you are still getting familiar with this kind of service, provides all the details you need to get started quick.
There are no particular hardware requires for using. You can access the service utilizing the gadgets you already have, such as your phone and computer. This versatility is useful for small companies seeking economical customer support choices.
The software application is accessible through the cloud, enabling users to access its functions online by logging into the official site. Additionally, a mobile app can be downloaded from the App Store and Google Play for
To utilize, make certain your web browsers and operating systems work. Currently, its software works with Mac OS X 10.12.1 and Windows 7 systems or higher. Similarly, make sure that your Chrome, Firefox, Safari or Edge internet browsers keep up to date, and the service supports variations within the latest 2 versions.
there are complimentary strategies readily available for freshdesk whereas there there are none readily available for zendes all in one membership costs from 35 Euros each month and zenesque is a little bit more pricey 59 per month for representatives fundamental subscriptions expense from 18 per agent each month and after that zone is 25. their company model is both to be pricing based on the variety of Agents not necessarily the volume of tickets but the volume of tickets you have stunning and a lot of other tools but this one is being the best so who’s this best for this is um for little and mid-sized companies Business too zendes guys stays mid-sized company and Enterprise which is true very little business uh yeah normally gravitate towards smaller tools the ticketing system now it has a shared inbox with features like issue tracking macros Etc so you have actually canned actions real-time status view live chat naturally you have understanding bases for both multi-language offered for zendes general impression more instinctive to use
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no it’s not crash test being the more instinctive to use I do not think so I have actually used both and after that it’s a lot more user friendly um can feel a little bit more complex and detached yes I agree xanas does have this issue since it’s grown so much and it’s doing so many things right now particularly being a nominee Channel solution and keeping everything together so you can absolutely discover tools out there that do better chat that do better AI that do better I don’t understand reporting but consider it you need to have actually a person devoted to each of these Platforms
Security
Freshworks focuses on’s security in numerous ways, consisting of hosting its service through Amazon Web Service (AWS) servers, which have an industry-wide reputation for providing outstanding uptime and data protection. Amazon keeps its AWS servers under 24-hour security and they have biometric locks. Additionally, prepares all include safe sockets layer (SSL) encryption for added security. Applications are also updated regularly with the current security patches.
Third-party Combinations
Freshworks boasts over 1,000 combinations, with hundreds of complimentary and paid apps offered for alone. While Freshdesk can pair easily with third-party integrations, it works well with in-house tools Freshcaller and Freshchat.
The Assistance Center module deals with client assistance tickets. You can establish ticketing across numerous platforms, including your site, an app, social media, and more. New tickets can go not only to a private but likewise to shared inboxes to enable collaboration. Teams can share tickets with other teams, in addition to broken up tasks to speed up answering complex requests.
Advanced features include “Agent Collision Detection”, which prevents multiple representatives from unconsciously working on the exact same ticket. likewise supports SLA Management, so you can set deadlines for ticket action and/or resolution. This is made easier by the “Ticket Field Suggester” which can immediately classify tickets and make practical ideas for filling fields.
We were likewise pleased to see that has a built-in “Thank You Detector”. This avoids tickets from being reopened if a customer responds with a thank you.
it’s it’s 4.5 out of 5 based on 2 000 reviews and after that this is 4.4 based on 3 000 reviews pretty close G2 reviews so 4.4 and this was uh 4.3 out of 5000 now it deserves mentioning that zendes was voted at g2’s finest software for 2023. uh as you can see here they likewise have a um yeah in New York they appear third and they’re actually boasting with it since why not you know this is an accomplishment we voted the primary finest software for 2023 which is incredible yeah I just wished to reveal you this uh xenos earns top area for finest software finest customer support item and product for Mid markets by G2 and it’s an extremely cool graphic what else let’s take a look at some other places where these tools are being compared let’s go to core features so these two both the exact same thing in regards to the functions that they have a few of them do a few of these features a little bit better they have self-serving portals so they both do that where you can utilize artificial intelligence and encourage self-service so CRM customer management
so what zendesk has as an additional and its portfolio is the Zenda Sunlight platform which is a totally included CRM software application that powers Combinations automations and analytics and we’ve built a lot of apps offers and the sunshine xender sunlight what basically is is for for companies to be able to broaden their information models I know it may sound too expensive I will connect a video on an app that we’ve produced to aid with this information sets so freshdesk does not have a CRM system integrated but it integrates with a lot of other crms all right so now we’re on Forbes fresh task has 4.21 Forbes then that’s 4.3 so another close call now Integrations it deserves pointing out that freshness has a 1000 plus apps and Combinations xenosk
Messaging, previously called Freshchat, is’s chatbot service. You can release automated chatbots throughout your website, mobile app, Facebook Messenger, WhatsApp, Telegram, and Apple Messages. When it comes to support tickets, inbound messages can be directed to a shared inbox to promote cooperation within assistance groups. Tickets can also be automatically appointed to representatives based on particular keywords and/or priorities.
Highly Adjustable User interfaces:’s FreshThemes feature lets users customize their control panel, making it a breeze to keep it looking both sharp and on-brand. With a modern-day, clean user interface and prebuilt styles, begins easy for newbies. Using FreshThemes is also simple. You pick a template and then drag and drop the aspects you need most, such as ticket lists or analytics charts. This customization does more than make your dashboard look excellent, it likewise streamlines your work by putting whatever you require just one click away.
In the Freshdesk customization portal, a useful feature is the Canned Forms tool. This function allows you to create pre-designed templates that streamline customer assistance discussions by collecting important details from customers at issue resolution.
ishes this platform is its smooth incorporation of these types into the ticketing procedure. After a pre-built kind is conserved, it becomes instantly available within the reply editor required details with minimal effort.
personalized form fields
Customized Reports: offers custom analytics on the Pro and Business prepares to assist administrators extract deeper insights from their consumer support information by concentrating on what matters to their particular companies. Unlike conventional reporting tools that use minimal metrics and fields, Freshdesk’s customized reporting feature allows users to produce reports tailored to their special service requirements. Users can:
Choose specific metrics to follow
Apply pertinent filters to organize information
Share metrics teamwide
Freshdesk’s widget library also provides a wealth of choices for data visualization, from pre-built templates to adjustable widgets– which can be customized to showcase metrics throughout different modules such as tickets, timesheets, and surveys.
Finally, the drag-and-drop functionality makes it simple to organize widgets and resize them to fit the wanted layout, ensuring that users can easily create reports that suit their preferences.
set so SDK a little bit more channels however send us the you likewise have WhatsApp you have voice ah you have voice both you have text also web widget site mobile SDK live chats which I don’t see and after that you have API obviously so which the API you can incorporate with many systems which uh we have actually done over 60 Combinations like this with the help of these NSK API so yeah that’s likewise a huge plus that you can do all right so I’ve been talking you through a bit of functions and likewise the channels and the prices and the history let’s see what the community is saying so let’s uh open what a few of our clients that are transitioning from crash test to send us have to say this is a gathered from companies that have actually migrated from fresh test designers and they have this to say so fresh this assures on Integrations with lots of systems
however they don’t do them especially the Salesforce combination which is not working effectively the Salesforce combination with zenesque is working great very first desk is not very easy to use it’s not my words this is like see what people are saying zendes has more function is yes and we have actually seen them lay out in numerous comparing short articles once you’ve got Dennis you recognize that a lot of huge companies utilize it yes I agree the majority of the companies that use zendesk are pretty huge about clients these are a few of the logo designs that work with Xanax so I don’t understand if you recognize any of these but yeah these are quite huge the majority of them Uber strong Squarespace MailChimp Shopify
Looking at the CRM’s live chat performance, particularly, the feature works well, making it simple for services to transform their support e-mails and chat transcripts into tickets. As such, all your important client engagements can be kept in a single place. With CRM, you’ll quickly discover that your consumer records have a lot more context, leading to a more favorable experience – for your customers and support personnel.
the number one thing that you have to choose is essentially what type of problem is it repairing for you and just how much time of day you wish to offer the software application my rule of thumb is if it solves more problems for me however I have to offer more money then fine I’ll do it because I’ll have some downtime to concentrate on other things for my company right it generate more more value for my service now all I want to say is they both can fix a problem they are both Item with the customer support